My order has still not been delivered?

Australia Orders

Orders to Australia are shipped using DHL express and have a target delivery of 2-4 working days. Working days are Monday to Friday excluding public holidays which means if you order on a Thursday, WD1 is Friday and WD2 falls on a Monday.   

Delivery to most capital cities in Australia is within 2 days, regional / remote areas can take up to 4 working days. Please appreciate the 2-4 working days is a target and occasionally unforeseen delays can happen.

If you would like more information on your delivery status call the DHL customer service line on 13 14 06 and quote your waybill (tracking) number. Opening hours are 6am - 10pm AEST Monday to Friday & 8am - 4pm weekends and public holidays. 

 

Rest of World

Orders to the rest of the world are shipped using DHL express and have a target delivery of 4-6 working days. Working days are Monday to Friday excluding public holidays which means if you order on a Thursday, WD1 is Friday and WD2 falls on a Monday.

If you would like more information on your delivery status call your local DHL branch and quote your waybill (tracking) number. 

 

 

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